SHIPPING AND RETURN
Express shipping and return within the EU
We ship our jewelry within the European Union by express – free of charge for our customers and fully insured. As a rule, the recipient within Germany will receive the shipment on the next working day. This applies both to the jewelry from our online shop as well as purchased pieces in the shop, which may have been changed by our goldsmith. To ensure that everything arrives securely and unharmed at the recipient, we only commission the established parcel service providers Deutsche Post, DHL, UPS or FedEx. Service with satisfaction guarantee!
30 DAYS RETURN POLICY
We offer all customers of our shop in Berlin-Mitte as well as all customers of the online shop the uncomplicated and risk-free possibility of the return within 30 days after purchase (in the store) or after receipt (from the online shop) of the goods. The revocation must be done in writing. For correct processing, a return must be declared as „Retour“! Only then a taking back from states outside the European Union can be handled by us. The disregard of this rule may mean that the buyer has to pay thereby incurred customs duties or the taking back at RHEINFRANK Jewellery!